Revalize Business Services
Center of Excellence CoE
Revalize Business
Services Poland
Empower your company one step ahead with innovative solutions tailored to your needs.
Experience the unparalleled quality of our service with our Engineering, Customer Support, and Product Management groups that deliver from the CoE in Poland
Utilize the comprehensive knowladge of our team.
Revalize Business Services provides software solutions to everyone in the manufacturing value chain. Revalize is the premier idea-to-cash solution on a journey to reshape the future of manufacturing – powering greater outcomes for businesses who design, model, develop and sell, with a portfolio of industry-leading CAD, PLM, and CPQ solutions.
Working at Revalize Business Services means being part of a community based on development, trust and respect.
German Speaking Customer Support Associate with CAD
Poznan, Wielkopolskie, Poland
Employees can work remotely
Full-time
Company Description
At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.
Headquartered in Jacksonville, FL, we serve over 8,000 customers across the globe.
Revalize is a portfolio company of TA Associates.
Global Customer Support (GCS) serves an important role at Revalize, and our agents add tremendous value for our customers. GCS is staffed by a combination of support agents with different levels of responsibility and roles. The Customer Support Associate (CSA) is an early-career role, and while candidates have some work experience, the focus for the CSA is gaining professional experience while analyzing and troubleshooting a variety of technical issues for customers. Successful CSAs apply their analytical aptitude and communication skills to resolve technical and functional issues, communicate directly with customers in a professional manner, and take pride in delivering quality solutions in a timely manner. Commonly referred to as Level 1 or Tier 1 agents, the CSA is a key member of the GCS team. Advancement in GCS is based on several factors, including but not limited to performance, knowledge, ability, and alignment with Revalize core values.
Job Description
We are looking for a first-level Customer Support Associate to provide superior software support to our clients. This is a full-time position.
Responsibilities:
- Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
- Provide support for incoming queries and issues related to the company’s proprietary software solutions
- Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
- Adhere to established customer service and documentation standards
- Solve and respond to first-level support requests and escalate issues as required
- Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures
Qualifications
Required Skills & Abilities
- Ideally, you have a technical background, e.g., training as a technical draftsman or in wood/metalworking, mechanical engineering, or architecture.
- Expertise in using 3D CAD systems (Inventor, SolidWorks, TENADO CAD, AutoCAD, etc.)
- You have excellent written and spoken Polish, German, and English skills.
- Enjoyment of problem-solving
- Experience in customer service
- The ability to communicate technically complex topics in an understandable manner through training and workshops.
- Familiarity with the operation, installation, and troubleshooting of Windows software.
Preferred skills and abilities:
- Working knowledge of Salesforce
- Understanding of networking topologies & protocols
Additional Information
All your information will be kept confidential according to EEO guidelines. If qualified, to complete your application you will be required to complete a behavioral and aptitude test to be sent out via email.
Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.
Qualified applicants will be asked to complete a 30-minute online pre-employment assessment as part of their application.
German speaking Project Manager
Poznań, Poland
Full-time
Company Description
At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.
Headquartered in Jacksonville, FL, we serve over 15,000 customers across the globe.
Revalize is a portfolio company of TA Associates.
Job Description
The role of the Project Manager is to define and manage the entire process of product implementation and expansion projects for our customers and partners. Project Managers interact with customers to install, optimize or modify their solutions based on their business results. These projects are built using our project methodology that encompasses comprehensive planning, execution and reporting processes, models and tools.
What you will do:
- Manage the project from kickoff to implementation and client acceptance.
- Oversee the efforts of the required internal specialists / departments.
- Develop, manage and execute the project plan.
- Create and update project documentation for both internal and the client’s use.
- Guide clients through the preparation of their IT infrastructure.
- Manage communications between the client, Revalize and other project participants.
- Manage multiple projects concurrently.
- Regular and consistent access to a quiet work area to conduct business meetings over the telephone and/or video calls
Qualifications
- Bachelors of Computer Science, Engineering or other equivalent industry experience.
- 3+ years managing technical projects, desirably software implementations (SaaS), with an eye to managing risk, scope, quality and budget.
- Experience delivering project results to external clients, desirably in a professional services context (billable).
- Experience working on complex projects including projects requiring coordination with multiple vendors.
- Excellent English written and verbal communication, including the ability to work with all levels of internal and external organizations in an assertive manner.
- Strong negotiation, planning, and project reporting skills
- Ability to deliver according to forecast and both articulate and manage the impact of project work on company revenues
- PMP or similar accreditation is highly desired
Additional Information
Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application.
Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.
Qualified applicants will be asked to complete a 30-minute online pre-employment assessment as part of their application.